Taste Trail Foods store policies

Privacy policy

We collect the contact details you provide in enquiries and orders, your delivery address, order details and, if you choose a Taste Trail account, your account information. Our service providers may process technical information to operate and protect the website.

We use this information to process orders, arrange delivery, respond to enquiries, maintain your optional account and meet our legal obligations. Marketing messages are sent only with your consent.

Information needed to fulfil these purposes may be shared with our website, payment, delivery and email providers. Payments are processed by Stripe; full card details are not stored by Taste Trail Foods. Delivery services may receive your name, address and contact details. We do not sell your personal information.

Cart information is saved in your browser. Cookies or similar storage may be used for account sign-in, payments and website functionality. Blocking these may affect checkout or account features.

We take reasonable steps to protect your information and retain it only as needed for these purposes or legal record-keeping. Some providers may process data overseas. Contact us for information about providers, or to request access, correction or deletion where permitted by law.

Privacy questions or complaints: info@tastetrailfoods.com.au. If your concern remains unresolved, you can contact the Office of the Australian Information Commissioner.

Terms & conditions

Prices are shown in Australian dollars. Review the products, quantities, gift boxes, delivery charge and final total before paying. Guest checkout is available; a Taste Trail account is optional.

Each optional Immunis gift box costs $10 and is associated with one jar. You can choose up to one gift box per jar.

Check the product page and the label on the product you receive for ingredients, nutrition, allergens, directions, warnings and storage information before use. Packaging and product information may change. Contact us if anything is unclear.

Please enter accurate contact and delivery details. Contact us promptly if you need to correct an order. Changes may not be possible once it has been dispatched.

Nothing in these policies excludes or restricts your rights under the Australian Consumer Law, including applicable consumer guarantees. Questions about an order: info@tastetrailfoods.com.au.

Shipping & returns

We ship within Australia and worldwide. Our shared checkout currently accepts Australian delivery addresses. For international delivery, please contact us at info@tastetrailfoods.com.au to arrange shipping before placing your order. Orders dispatch from A2/406 Marion St, Condell Park NSW 2200.

Products from the Taste Trail brands share one basket and one combined delivery fee. Delivery is free for orders of $50 or more. Below $50, the delivery charge is shown before payment; where a live courier quote is unavailable, the standard charge is $9.95.

Delivery times vary by destination and courier. Contact us if you need an estimate or assistance with a delayed parcel.

Food and supplement products cannot be resold once they have left us, so change-of-mind returns are not accepted. This does not affect your rights if a product is faulty, damaged, incorrect or otherwise fails an applicable consumer guarantee.

If something is wrong, email info@tastetrailfoods.com.au with your order number and a description of the issue. Photos can help us assess the problem. We will arrange the appropriate remedy under Australian Consumer Law. Contact us before returning any items.