Shipping & returns

We deliver anywhere in Australia. If your address isn't accepted at checkout, email info@tastetrailfoods.com.au and we'll help.

Courier options for your address are shown in the cart and at checkout, and the exact cost is shown before payment. Minimum order is 12 cups — you can mix any flavours to reach it.

Orders are usually packed within one business day. Delivery typically takes 2–6 business days within Australia, depending on the courier you choose. These are guides from our carriers, not guarantees.

Once your parcel leaves us you'll get a confirmation email. If tracking is available for your delivery option, the tracking link is included.

Because we sell food, we can't accept returns or give refunds for change of mind, and we can't resell a cup once it has left us. Please choose your flavours carefully.

If your order arrives damaged, incomplete, incorrect, past its best-before date or not of acceptable quality, we will make it right — a replacement or a full refund, whichever you prefer.

Email info@tastetrailfoods.com.au within 7 days of delivery with your order number and a photo of the problem. We'll sort it out quickly and won't usually ask you to post anything back.

This sits alongside your rights under the Australian Consumer Law, which we don't limit in any way.

If your parcel hasn't arrived within the expected window, get in touch and we'll chase it with the carrier. If it's genuinely lost, we'll resend or refund it.

Questions about delivery or returns? Email info@tastetrailfoods.com.au.

Last updated 16 September 2026.